Introduction
VIP Housing is controller of the personal data processed in the context of the use of our services en website (hereinafter: ‘VIP Housing platform’). VIP Housing respects the privacy of all users and values that the personal data submitted to us, are collected, processed, stored and secured in accordance with the applicable data protection legislation. VIP Housing’ privacy policy is set out in this document.
What personal data are processed?
Personal data is submitted directly by residence seekers, advertisers, real estate agencies, real estate developers or (other) interested parties (hereinafter: ‘users’), for example when an account is created with a search profile, when registering for a newsletter, when creating an office profile or when similar functions are used.
The following information is required to create a personal VIP Housing account: first and last name, email address.
The following information is required to create an office account: office name, office address and e-mail address. In addition, you can voluntarily enter the following (personal) data about yourself or a colleague: name, passport photo, e-mail, telephone number, gender, position, social media accounts. If you enter or change the personal data of another person, you must have obtained permission from that person.
Purposes of the personal data processing
VIP Housing uses the users’ personal data for the following purposes, as applicable:
- a) Use of the website and account
VIP Housing uses the personal data you have submitted to us for the purpose of delivering the services you have requested through the VIP Housing Platform. These can be the following services: a messaging service with the real property offering that is suitable for the search profile you have indicated, saving real property advertisements and notifying irregularities in the real property offering.
In addition, VIP Housing can send you service messages in the context of our services. This is done for us and your legitimate interest in keeping you informed of relevant service information.
- b) Facilitating the contact between advertisers of property (real estate agents) and residence seeker.
At your request, contact details can be shared with advertisers of real property (real estate agents) so they can come into contact with you. The advertiser is not obliged to contact you.
The advertiser is responsible for the personal data of users it processes in the context of the VIP Housing Platform for its own services. VIP Housing is not responsible for this processing and advises you to consult the privacy statement of the relevant advertiser. This information can usually be found on the advertiser’s website.
- c) Marketing
VIP Housing uses data to offer you advertisements and send you email messages. With your consent, VIP Housing uses your e-mail address to send electronic news letters (which may contain messages from VIP Housing trusted partners that are active on the housing market). and other electronic messages about our products and services.
- d) Generating traffic
The homes that are offered on the VIP Housing platform can be forwarded to other websites, stating the address, to generate traffic to the VIP Housing website. VIP Housing has a legitimate interest in this in order to make the housing offer known to home seekers as widely as possible.
e) Research
The data from your VIP Housing account and other data submitted by you on the VIP Housing Platform may be used by VIP Housing for quality research purposes and market research to improve its services offered to users. This is done on the basis of our legitimate interest to improve its services. VIP Housing ensures the used data and research results are not traced back to individual users.
- f) Financial administration
We process limited personal data (contact details of contact persons at advertisers) for the purposes of complying with our fiscal administration duties. This is done on the basis a legal obligation.
- g) Complaints
Users may share complaints about other users with us. We will then process data with regard to the complaint, including as applicable the name of the complainant and the name of the user the complaint relates to. This is done on the basis of our legitimate interest and the legitimate interest of the complainant and the use the complaint relates, to have the complaint handled appropriately. We may have to share the complaint or information relating thereto with third parties, such as an attorney who requests the information on behalf of the complainant. If complaints are shared, VIP Housing will try to anonymize these, to protect the complainant’s privacy.
- h) Communication
When we communicate with you, we will also process your personal data, such as (as applicable) your name, email address and telephone number. We process these personal data on the basis of our and your legitimate interest to be able to communicate with each other.
- i) Illegal activities
If any illegal activities are suspected or ascertained, VIP Housing can share data with third parties, please see below under ‘Sharing personal data with other recipients’. VIP Housing does this on the basis of a legal obligation or its legitimate interest, or that of an involved third party.
Sharing personal data with other recipients
VIP Housing can provide personal data to third parties if you have given permission or instruction to do so, such as providing information from home seekers to real estate agents as indicated above.
VIP Housing also shares personal data with third parties if it is legally obliged to do so, or on the basis of a court order or order from a supervisory authority, or when this is necessary with respect to preventing, tracing or prosecuting criminal activities (such as fraud, deception or swindling). We will not share more information that is strictly necessary.
Security measures
VIP Housing respects each user’s privacy and ensures the personal data are treated confidentially and with the utmost care. Amongst others, only authorized personnel has access to your personal data, in order to prevent the loss and/or unauthorized use of processing of your data.
Retention terms
VIP Housing does not store the personal data longer than is necessary for the purposes set out above or to comply with applicable laws- and regulations. The retention term depends on the purposes for which the personal data are processed.
VIP Housing stores your personal data during for as long as you are registered for one or more searches and/or news letters.
Users’ rights
Pursuant to applicable personal data legislation you have rights with regard to your personal data. More specifically, you have the right to access your personal data, to have them rectified and restricted, to object to the processing of your personal data, to have them deleted and the right to data portability.
You can also object to the use of your personal data for direct marketing purposes by sending an email to info@viphousing.nl. You can also revoke your consent, if VIP Housing processes your personal data on the basis of your consent.
You also have the right to lodge a complaint with the supervisory authority.
To exercise your rights you can contact our customer service through info@viphousing.nl. Please be aware that we may have to ask for additional information to identify you and that we may be entitled to (partly) reject certain requests. You can also remove or correct your personal data through you profile page in your account on www.viphousing.nl.
Amendments of this Privacy policy
VIP Housing can amend this Privacy policy from time to time by placing an amended version of the Privacy Policy on the website. VIP Housing will inform you about important amendments, for example by email or by placing a notice on the website.
This Privacy Policy was last amended on: September 2022